Keystone Mortgage provided exceptional customer service. The team was extremely responsive and patient with my questions. They took time to explain the process amd keep me updated on status. I truly felt they cared and wanted to ensure my expectations were exceeded. Highly recommend!
Dealing with Matt and Keystone Mortgage is a completely worry-free experience. Home buying/financing can be stressful as you are juggling several different things at once, but I chose to involve Matt and his services, and I could remove that worry from my plate, as he takes care of absolutely everything with great detail, follow-up, and professionalism. Not to mention, he had some great rates as well. Every pertinent detail in the process was well-explained to me, and closing was a breeze. It was so nice to do business with this kind of expertise, as opposed to my last mortgage holder that was conducted over the phone 2000 miles away from a call center where the employees were clearly under-trained.
Matt and his Team set the bar very high! My wife and I sincerely regret not talking to them sooner in our home buying process. Not only did he get us the lowest rate of anyone we talked to, they made the entire process effortless. Matt was very upfront with regarding expected time frames, info he would need for us, and loan approval process. He actually called us 3 weeks before anticipated close date letting us know everything was ready on his end and we could close at any time. Because both my wife and I work and have difficult schedules, Matt always accommodated us by meeting whenever it was convenient for us. He would stay late (8 pm or later!) and even offered to come to us if something needed to be signed.
Their entire team sets a new standard in customer service and professionalism. Beyond all of that, they treated my wife and l like family and not only made our dream home a reality, but made the purchase stress free and actually enjoyable.
We have referred them to multiple friends already and family (parents) will be using them when they move to town to be closer to grand-kids in the coming years.
I’ve worked with Matt Padgett & the Keystone team on both a mortgage refi and a recent home purchase mortgage. The fact that I am a repeat customer speaks volumes because I am a very inquisitive, demanding consumer & if a vendor or provider can’t adequately explain things to my satisfaction or deliver what they promise, I certainly won’t be back. That sort of thing has never been the case with Matt & Keystone … they do exactly what they say & they will take the time to make sure you understand the prrocess of dealing with these complex financial products & that all your questions are answered. Going even farther above & beyond, Matt even came to our closing & held our 6 month old infant while we signed the papers … now THAT is what I call “full service!
The ability to find the best rate with the lowest fees and communication were paramount in my search for a mortgage company. Matt and his group at Keystone Mortgage exceeded my expectations in both.
Other than gathering fincancial documents that were necessary for credit approval, I didn’t have to lift a finger in the entire process. Keystone was very thorough and kept me informed. Because it took no work on my part, and it saved me hundreds of dollars a month, this was a no-brainer.