Keystone Mortgage provided exceptional customer service. The team was extremely responsive and patient with my questions. They took time to explain the process amd keep me updated on status. I truly felt they cared and wanted to ensure my expectations were exceeded. Highly recommend!
I’ve worked with Matt Padgett & the Keystone team on both a mortgage refi and a recent home purchase mortgage. The fact that I am a repeat customer speaks volumes because I am a very inquisitive, demanding consumer & if a vendor or provider can’t adequately explain things to my satisfaction or deliver what they promise, I certainly won’t be back. That sort of thing has never been the case with Matt & Keystone … they do exactly what they say & they will take the time to make sure you understand the prrocess of dealing with these complex financial products & that all your questions are answered. Going even farther above & beyond, Matt even came to our closing & held our 6 month old infant while we signed the papers … now THAT is what I call “full service!
I have purchased four homes in my life. My experience with the loan professionals of Keystone Mortgage was by far the best. Their Knowledge and sincerity set them apart from the rest. Where others might see problems, the folks at Keystone see solutions. Quite frankly, I will never buy a home again without the help of Keystone Mortgage. They have earned my family’s implicit confidence.
The ability to find the best rate with the lowest fees and communication were paramount in my search for a mortgage company. Matt and his group at Keystone Mortgage exceeded my expectations in both.
Dealing with Matt and Keystone Mortgage is a completely worry-free experience. Home buying/financing can be stressful as you are juggling several different things at once, but I chose to involve Matt and his services, and I could remove that worry from my plate, as he takes care of absolutely everything with great detail, follow-up, and professionalism. Not to mention, he had some great rates as well. Every pertinent detail in the process was well-explained to me, and closing was a breeze. It was so nice to do business with this kind of expertise, as opposed to my last mortgage holder that was conducted over the phone 2000 miles away from a call center where the employees were clearly under-trained.
Other than gathering fincancial documents that were necessary for credit approval, I didn’t have to lift a finger in the entire process. Keystone was very thorough and kept me informed. Because it took no work on my part, and it saved me hundreds of dollars a month, this was a no-brainer.