Matt Padgett of Keystone Mortgage in Knoxville, Tennessee connects with past clients to discover the importance of lender trust and communication.
Hi, Matt Padgett with Keystone Mortgage.
I’ve had the opportunity over the last several weeks to spend a lot of time with our past customers. And a question I’ve asked all of them is “What makes a great lender?” The two things that they talk to me about the most are trust and communication. They said they trust us, they communicated well. And that’s why they refer us to your friends and family. You know I got to thinking about that. And whether it’s a relationship with a doctor or a relationship with a spouse. Trust and communication are very important in those relationships and most other relationships.
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